Frequently Asked Questions

LOVE THAT BAG ETC THE BEST ONLINE STORE TO BUY AND SELL PREOWNED DESIGNER HANDBAGS, FASHIONS, AND ACCESSORIES

We are real people -we put our names and photos right on our website so you know who you are dealing with -and you can easily contact us anytime.  We take great pride in carefully selecting beautiful designer handbags and fashions for resale and ensuring they are 100% authentic. We care passionately about what we do and love the designer goods that we sell as much as you do. Nothing makes us more excited than the idea of luxury for less. 

We specialize in selling preowned luxury brands such as Chanel, Louis Vuitton, Hermes, Dior, Celine, Prada, Givenchy and many more. Based in Montreal, we acquire preowned items from fashion conscious women just like you from across Canada and we make them available for sale online internationally at discounted prices. 

 

SHIPPING

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WHAT ARE YOUR SHIPPING RATES?

We offer $15 flat rate shipping in Canada, $25 in the United States & Mexico, $100 in Europe, $125 in Australia / New Zealand / Russia, and $150 for all other countries internationally. Shipping within Canada is by Expedited Canada Post, and for customers in the U.S.A. and elsewhere in the world we ship by regular post.  We can also ship by courier and overnight. Customers would need to specify this at checkout, when paying for the item. All packages are insured and sent with signature confirmation.

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DO YOU SHIP TO THE UNITED STATES OR INTERNATIONALLY?

Yes! We love our US and international clients. 

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DO I HAVE TO PAY CUSTOMS DUTIES?

If you live in the U.S. or internationally, you are responsible for any customs fees and taxes applied by your country. We state the item is used and give the value as the amount you paid for your purchase minus the shipping charge.

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HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Non-layaway purchases will be shipped out either same day or the next morning following purchase. Orders to Quebec and Ontario will often arrive within 1-2 business days from shipment time. Most shipments across Canada and the US will arrive within 4-6 business days. Shipments outside of North America may take 1-2 business weeks.

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CAN I PICKUP MY PURCHASE AT YOUR OFFICE?

Yes absolutely. For Montreal area customers, you can save the shipping fee by selecting “Pick up at Love that bag office” at checkout. You must contact us to make an appointment to pick up your purchase at our offices.

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CAN I GET A TRACKING NUMBER FOR MY PURCHASE?

Yes, all packages shipped by Love that Bag etc are tracked and once the package has been packed and shipped you will receive an email notification which will include the tracking information.

 

PAYMENT

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DO YOU CHARGE SALES TAX?

As any Canadian retailer, we are required by law to charge sales taxes at checkout for all Canadian purchases. Taxes will not be directly applied to orders being shipped outside of Canada; however, all orders are subject to local taxes & duties once received in the destination country.

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WHAT CURRENCY WILL I BE CHARGED IN?

As you shop, you will see all prices in your local currency. The cart will automatically switch over to Canadian Dollars at checkout; however, your card will be charged in the amount you originally previewed (subject to minor fluctuations in the exchange rate) and plus shipping.

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WHAT FORM OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and PayPal if you are checking out online. For Canadian consumers, we accept e-transfers and cash for Montreal pickups.

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IS MY CREDIT CARD INFORMATION SECURE?

Security and confidentiality are important to us. Please read our Privacy Policy to see what precautions and steps we take.

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DO YOU OFFER ANY DISCOUNTS FOR FIRST TIME SHOPPERS?

Yes. If you sign up for our newsletter, you will receive a code for $30 off your first purchase.

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DO YOU OFFER ANY DISCOUNTS FOR RETURNING CUSTOMERS?

Yes. Every order comes with a 10% off next purchase (excluding Chanel & Hermes) code valid for 60 days. In order to use the code; however, the initial purchase must not be returned. An invoice will be issued for the balance of the secondary purchase should it not meet these terms.

 

LAYAWAY PLAN

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DO YOU HAVE A LAYAWAY PLAN?

Yes we do! We’re all about making that designer item of your dreams a reality. Find out more about putting preloved designer fashions and handbags on layaway.

 

BUYING FROM LOVE THAT BAG ETC

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HOW DO I KNOW IF YOUR ITEMS ARE AUTHENTIC?

We take great pride in selling only 100% authentic designer handbags and fashions and stand behind our guarantee that they are authentic. We have a rigorous curation process in place to ensure all the items are high-quality and authentic. Every item that we receive is checked in-house by several members of our expert team. We also work with a third-party authentication service as needed. 

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WHY IS AUTHENTICITY IMPORTANT?

Not only are counterfeits or fakes a violation of a brand’s intellectual property, but also many of the networks creating these fakes rely on illegal forced and child labor. The criminal networks that are closely associated with the production of fake designer goods have also been tied to human, drug, and arms trafficking and the funding of terrorism. Buying or selling fakes is illegal.

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HOW IS THE CONDITION OF AN ITEM DETERMINED?

All items on our website are pre-owned but in very good to pristine. As a re-seller of pre-owned designer goods, we sell as is. It is important for us to ensure that what you see on our website is exactly what you will receive, so we inspect every item to carefully assess its quality. Please note that we do not provide a “warranty” of the workmanship of the brand—that would be covered by the brand manufacturer and you should contact them. We photograph and describe each item as accurately as possible, noting any signs of wear in the description under "Condition" so you to know what to expect. 

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WHAT DO THE DIFFERENT CONDITIONS MEAN?

Pristine (can be new with tags or new without tags): New and unworn, in perfect condition.
Exceptional (can be new with tags or new without tags): Like new – hardly noticeable signs of wear. These items are mostly perfect with minimal visible surface scuffs.
Excellent: Very gently worn – light signs of wear. This could include very small marks or light scuffs/minor snags.
Very Good: Several signs of wear. This could include more noticeable marks or light scratches/small pulls. 

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HOW ACCURATE ARE YOUR PHOTOS & DESCRIPTIONS?

Our team works incredibly hard to photograph & describe all crucial details of each preloved item. We measure, write and photograph everything in-house and pay careful attention to do so with supreme accuracy. We photograph every bag in the same studio setup to control outlying variables and keep color consistency. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color.

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CAN I SEE THE ITEM BEFORE I BUY IT?

Absolutely, if you are in Montreal we love meeting our customers. Just contact us to make an appointment at (438) 384-6983 or email customerservice@lovethatbag.ca.

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CAN I PAY AND PICK UP IN PERSON?

Yes. Once you have put in your name and payment info online you will be given the choice to pick up your purchase in Montreal. Just contact us to make arrangements: customerservice@lovethatbag.ca.

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ARE PRICES NEGOTIABLE?

No. The price of an item is pre-approved by our consignors and is not negotiable.

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DO YOU EVER HAVE SALES?

Yes we do, items will be reduced if they have not been sold for some time. Items that have been reduced can be found in our Sale section. Additionally, we do have some specialty sales throughout the year. To make sure you don't miss those, sign up for our newsletter.

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WHAT IF I AM LOOKING FOR A SPECIFIC BAG?

Be the first to know when the bag you're looking for arrives with our customized alert system. Simply enter in your email address and the name and designer of the bag and you'll be notified once it's listed on our website.

 

RETURNS

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DO YOU ACCEPT RETURNS?

Yes, you may return the item for a full refund (minus the shipping charges) if you notify us within 48 hours (inclusive of weekends) from when your package is delivered. You can contact us at customerservice@lovethatbag.ca or call us at (438) 384-6983. All items must be in the same condition as when received and the security tags and/or return stickers must be attached and intact in order to receive the refund. You have 10 days to return the item after we’ve been notified of the return.

To prevent unnecessary returns, please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the items. Please remember that our items have been preowned. You are responsible for all shipping charges. Please return the item with a tracking number; this ensures you know we have received it.  Returning the parcel is the buyer's responsibility.

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WHAT IS A SECURITY TAG?

We attach a security tag on all apparel and handbags and apply a return sticker on all shoes / boots that we sell. We will only accept returns if the security tag and/or return stickers remain on the items you wish to return. These tags will not damage the apparel, handbags or shoes. The hang-tag and the sticker are not re-attachable.

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CAN I RETURN MY PURCHASE IN PERSON?

Yes absolutely! You can save yourself the return shipping fee by contacting us by email at customerservice@lovethatbag.ca or calling us at (438) 384-6983 to schedule an appointment for you to come by and return your purchase at our Montreal office.

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WHEN WILL I RECEIVE MY REFUND?

Once we receive the item(s) you wish to return, we will process the refund. You will receive an email confirming that a refund has been made. Do note that it may take 3 to 5 days before this refund appears on your credit card statement or your PAYPAL balance. We are happy to refund the purchase price for the item but can not refund return shipping charges.

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CAN I CANCEL MY ORDER?

Yes you can as long as we have not shipped your purchase to you. Contact us right away if you change your mind.

 

SELL WITH LOVE THAT BAG ETC

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HOW DO I SELL MY DESIGNER GOODS?

We make it easy! We’re devoted to bringing our customers the finest pre-owned authenticated designer fashions and accessories and our team works hard to sell your items. Learn how you can earn 50% to 75% of the sale price of your second-hand designer items by selling with us

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WHY SELL WITH LOVE THAT BAG ETC?

We are a well-established online retailer specializing in preowned designer fashions and handbags.  We sell more preowned bags alone than anyone else in Canada. We employ a full time marketing expert and we also have a full time Coordinator of Consignment and Sales. So you are in good hands when you work with us.

We have a great layaway plan which really facilitates selling your items (sellers are paid as soon as the buyer makes a deposit and do not have to wait until all layaway payments are complete).  And finally we have hundreds of buyers who are looking for specific handbags and we contact them as soon as the bag they want comes in, thanks to our custom-made alerts/notification system.

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WHAT PREOWNED DESIGNER ITEMS DO YOU SELL?

Brands in demand are Chanel, Hermes, Louis Vuitton, Givenchy, Celine, Chloe, Valentino, Prada, Gucci, Saint Laurent and many others. Please reference our designers accepted list for a complete view on which designers we sell across which categories.

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WHAT IS CONSIGNMENT OF DESIGNER ITEMS?

Designer consignment is when you send your items to us to be sold and you receive payment once we have completed the sale. We work with you to determine the sale price. Our goal is to sell your items quickly and bring you the best value we can with the exposure, market reach, and product presentation we provide.

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DO YOU ONLY SELL ON CONSIGNMENT?

Yes. All of our items are sold on consignment.

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WHAT IS CONSIGNMENT FEE?

We charge 50 – 25% of the selling price of the bag depending on the cost. The more expensive the item, the lower the consignment fee.

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ARE THERE ANY OTHER FEES OTHER THAN CONSIGNMENT?

No.

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HOW WILL MY ITEM BE PRICED?

We consider the original retail value, its condition, current fashion trends, what our clients are generally looking for, and comparable sales.

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WHAT IF MY ITEM DOES NOT SELL?

Most of our items do. We require that you allow us at least 6 months to try and sell your handbags, clothing, jewelry, footwear, and other accessories. As all items are unique, factors of size, condition, and color may affect the time period in which your item sells. After the consignment period, we will contact you to discuss reducing the prices or returning your items back to you. We will NEVER reduce the price of your items without your approval.

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HOW DO I SEND MY ITEMS TO YOU?

Please ship your items to us by Canada Post or the courier service of your choice with a signature required to ensure you can track your parcel. The trick is to send your items in the right size box to keep costs down. In Montreal, you can drop off your items at our office near the Atwater Market.

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HOW DO I GET PAID?

As of November 2017, we will issue payments via direct deposit using a third-party payment service: Plooto. If you do not wish to receive your funds digitally, please contact customerservice@lovethatbag.ca.

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WHEN DO I GET PAID?

You will be paid three to four weeks after your item has sold and the buyer’s return period has lapsed.

  

KEEP IN TOUCH

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DO YOU HAVE A FACEBOOK PAGE?

Yes we do! And we would love for you to "like" us :) Here's the link: facebook.com/LOVEthatBAG.ca

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DO YOU HAVE AN INSTAGRAM?

Absolutely! Follow us @lovethatbagca #lovethatbag.

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HOW CAN I STAY UPDATED WITH NEW ARRIVALS?

Just subscribe to our newsletter. We promise to send you only beautiful things.

 

PHOTOGRAPHY

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ARE YOUR PRODUCT IMAGE PHOTOS ORIGINAL?

Yes. Taken by our photographer Anna Arrobas, all product images are of the bags themselves. No photos have been sourced from the internet.

Many other photos, including banner photos on our website are taken by Montreal photographers Daphne David and Stecie April at various Montreal locations. 

Condition notes, Size charts, Measuring guide
ABOUT WEAR CONDITION
Our team works incredibly hard to photograph & describe all crucial details of each item. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color. Please be sure to read each description, check the measurements, and take note of all wear prior to purchase.  

Pristine (can be new with tags or new without tags): New and unworn, in perfect condition.

Exceptional (can be new with tags or new without tags): Like new – hardly noticeable signs of wear. These items are mostly perfect with minimal visible surface scuffs.

Excellent: Very gently worn – light signs of wear. This could include very small marks or light scuffs/minor snags.

Very Good: Several signs of wear. This could include more noticeable marks or light scratches/small pulls.

 

SIZING CHARTS

MEASURING GUIDE