New! Our Montreal showroom if officially open for shopping/consignment appointments!

Frequently Asked Questions

LOVE THAT BAG ETC THE BEST ONLINE STORE TO BUY AND SELL PREOWNED DESIGNER HANDBAGS, FASHIONS, AND ACCESSORIES

We are real people -we put our names and photos right on our website so you know who you are dealing with -and you can easily contact us anytime.  We take great pride in carefully selecting beautiful designer handbags and fashions for resale and ensuring they are 100% authentic. We care passionately about what we do and love the designer goods that we sell as much as you do. Nothing makes us more excited than the idea of luxury for less. 

We specialize in selling preowned luxury brands such as Chanel, Louis Vuitton, Hermes, Dior, Celine, Prada, Givenchy and many more. Based in Montreal, we acquire preowned items from fashion conscious women just like you from across Canada and we make them available for sale online across Canada and internationally at discounted prices. 

 

SHIPPING

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WHAT ARE YOUR SHIPPING RATES?

We offer $15 flat rate shipping in Canada, $25 in the United States & Mexico, $100 in Europe, $125 in Australia / New Zealand / Russia, and $150 for all other countries internationally. Shipping within Canada is by Expedited Canada Post, and for customers in the U.S.A. and elsewhere in the world we ship by regular post.  We can also ship by courier and overnight. Customers would need to specify this at checkout, when paying for the item. All packages are insured and sent with signature confirmation.

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DO YOU SHIP TO THE UNITED STATES OR INTERNATIONALLY?

Yes! We love our US and international clients. 

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DO I HAVE TO PAY CUSTOMS DUTIES?

If you live in the U.S. or internationally, you are responsible for any customs fees and taxes applied by your country. We state the item is used and give the value as the amount you paid for your purchase minus the shipping charge.

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HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Non-layaway orders will be shipped out either same day or the next morning following purchase. PayBright orders will be shipped out 24-48 hours following purchase. Orders to Quebec and Ontario will often arrive within 1-2 business days from shipment time. Most shipments across Canada and the US will arrive within 4-6 business days. Shipments outside of North America may take 1-2 business weeks.

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CAN I PICKUP MY PURCHASE AT YOUR OFFICE?

Yes absolutely. For Montreal area customers, you can save the shipping fee by selecting “Montreal Pickup” at checkout. You must contact us to make an appointment to pick up your purchase at our offices.

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CAN I GET A TRACKING NUMBER FOR MY PURCHASE?

Yes, all packages shipped by Love that Bag etc are tracked and once the package has been packed and shipped you will receive an email notification which will include the tracking information.

 

PAYMENT

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DO YOU CHARGE SALES TAX?

As any Canadian retailer, we are required by law to charge sales taxes at checkout for all Canadian purchases. Taxes will not be directly applied to orders being shipped outside of Canada; however, all orders are subject to local taxes & duties once received in the destination country.

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WHAT CURRENCY WILL I BE CHARGED IN?

As you shop, you will see all prices in your local currency. The cart will automatically switch over to Canadian Dollars at checkout; however, your card will be charged in the amount you originally previewed (subject to minor fluctuations in the exchange rate) and plus shipping.

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WHAT FORM OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and PayPal if you are checking out online. For Canadian consumers, we accept e-transfers and cash for Montreal pickups.

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IS MY CREDIT CARD INFORMATION SECURE?

Security and confidentiality are important to us. Please read our Privacy Policy to see what precautions and steps we take.

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DO YOU OFFER ANY DISCOUNTS FOR FIRST TIME SHOPPERS?

Yes. If you sign up for our newsletter, you will receive a code for $30 off your first purchase.

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DO YOU OFFER ANY DISCOUNTS FOR RETURNING CUSTOMERS?

Yes, with our Love it Rewards you can obtain credits for every purchase you make and redeem them anytime. Orders below $1500 will receive 1% in rewards, orders between $1500-$3499.99 will receive 1.5% in rewards, and orders above $3500 will receive 2% in rewards. For more information about the rewards click here.

 

PAYMENT PLAN

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DO YOU HAVE A PAYMENT PLAN?

Yes we do! We’re all about making that designer item of your dreams a reality. Yes, we offer two types of payment plans. Our Love that Bag etc Layaway Plan allows you to pay off your purchase within three months, after leaving a deposit of 30% + tax. This is interest-free, available internationally, and can be done via credit card, PayPal, or Canadian e-transfer.

Partnering with PayBright, we have three different payment plans available. For orders below $1000, we offer the 'Pay in 4' plan (6 weeks, 4 biweekly interest-free payments). For orders above $1000, we offer 3 Monthly payments (3 months, 3 monthly interest-free payments), or 6 Monthly payments (6 months, 6 payments with variable interest rates). Find out more by visiting our PayBright page, or reviewing our PayBright FAQs below.

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IS THERE ANY PAYMENT PLAN OPTION AVAILABLE FOR THOSE SHOPPING OUTSIDE OF CANADA?

Yes! Our Layaway Plan is available internationally. The e-transfer payment option; however, is only open to Canada.

 

LAYAWAY

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HOW DOES THE LAYAWAY PLAN WORK?

You would begin by entering the word LAYAWAY in the discount bar at checkout, and tapping apply. You will then be charged a deposit of 30% +tax. After this, you have a five day period (inclusive of weekends & holidays) in which you can cancel, after which, all sales are final, and any deposits made will not be refunded. You will be contacted by our team after the cancelation period has lapsed to set up a payment timeline that works for you - indicating the days, amounts, and methods of payment. Once you've completed your final payment, your purchase will be shipped out!

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IS THERE A MINIMUM SPENDING TO QUALIFY FOR A LAYAWAY PAYMENT PLAN?

No! All orders are eligible for our Layaway plan.

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WHAT PAYMENT TYPES ARE ACCEPTED FOR LAYAWAYS?

All major credit cards, PayPal, and Canadian e-transfer.

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CAN I APPLY A DISCOUNT CODE AND/OR LOVE IT REWARDS CODE TO MY LAYAWAY ORDER?

Unfortunately no. The LAYAWAY PLAN cannot be joined with any types of rewards, codes, or sales.

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IS THERE A NUMBER I CAN CALL TO GET MORE HELP WITH LAYAWAY PAYMENT PLANS?

Yes, you may contact our team directly Monday to Friday from 9am-5pm EST at 438-384-6983 or call toll free at 1-855-737-4440. We're also available during these hours over live chat on our website, or by email customerservice@lovethatbag.ca

 

PAYBRIGHT

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Where can I use PayBright?

You can use PayBright on lovethatbagetc.com. In-office purchases are not eligible for PayBright.

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How do I sign up?

If your basket is eligible for PayBright, the option will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with PayBright and accept the terms of your payment plan.

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Are there requirements to use PayBright?

Yes. You’ll need:

  • To be 18+ years old
  • To be a resident of Canada
  • A Canadian Visa/Mastercard credit/debit card. Your debit card must have the Visa or Mastercard logo
  • An SMS-capable Canadian phone number
  • To meet the minimum cart size required to use PayBright as a payment option at checkout
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IS THERE A MINIMUM SPENDING TO QUALIFY FOR A PAYBRIGHT PAYMENT PLAN?

No! All orders are eligible for our a PayBright payment plan. Orders below $1000 will qualify for the 'Pay in 4' plan, while orders above $1000 will have the option to pay their order off in either 3 or 6 months.

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Does PayBright do a credit check?

PayBright will not conduct a credit check for the 'Pay in 4' plan. For the monthly plans, a credit check may occur if you're applying for PayBright credit with several retailers.

How does PayBright work?

PayBright is Canada’s leading installment payment provider. When you use PayBright to pay at Love that Bag etc’s checkout, you can split your purchase into 4 biweekly interest-free payments (other payment plans available at checkout).

To use PayBright as your preferred payment choice at checkout:

  1. Add items to your shopping cart as usual.
  2. Choose PayBright at checkout and enter a few details.
  3. Your purchase will then be split into 4 equal interest-free payments (other plans available).

Where can I find PayBright’s Terms and Conditions?

You can find them here.

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Why don’t I see PayBright as a payment option at checkout?

If your retailer offers PayBright, but you don’t see it as a payment option, please see this helpful FAQ article on the PayBright help site.

 

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How do I make my payments?

At checkout, you will set up 4 convenient, automatic pre-authorized payments that are debited/charged to your Canadian Visa/Mastercard debit/credit card for the 'Pay in 4' plan. For the monthly plans, you may also link directly to your bank account for monthly withdrawals.

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Which payment methods are accepted?

PayBright currently accepts Visa and Mastercard credit or debit cards. Debit cards must have the Visa or Mastercard logo. Please note that prepaid cards are not accepted.

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What if I can’t make a payment?

Please reach out to the PayBright team and they will be happy to look into the options available. You can contact them using this contact form.

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Are there late or NSF fees?

For more information on late or NSF fees, please see this FAQ article on the PayBright help site.

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What if I get declined from using PayBright?

Please use an alternate payment method to complete your purchase.

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Can I prepay my outstanding PayBright balance?

Sure, at any time! There are no penalties or fees for early repayments. To pay off your current balance, please send us a message here.

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How much can I spend with PayBright?

PayBright payment plans are available from Love that Bag etc on orders of any price.

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Is there an annual fee?

For more information on related fees, please see these helpful FAQ articles on the PayBright help site.

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If the order total changes, how does that affect my payments?

If your order total changes for any reason, your payment plan will be adjusted accordingly.

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When will my payments begin? And what if I have pre-order products?

Please refer to the payment plan agreement for all of your payment schedule information.

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What if I haven’t received an email regarding my payment plan, or if I need additional help with my payment plan?

For help with payment information, or if you haven’t received your PayBright email confirmation, please contact the PayBright team via their website.

 

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CAN I APPLY A DISCOUNT CODE AND/OR LOVE IT REWARDS CODE TO MY PAYBRIGHT ORDER?

Yes, absolutely. Be sure to apply the discount code on the Love that Bag etc checkout as usual. The savings will be taken off the total for your payment plan.

 

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What if the order is canceled? Will I still be charged?

No, you will not be charged. If you’ve already made a payment to PayBright and are owed a refund this may take up to 5-10 business days to appear on your bank account or credit card statement. If you have any questions about the refund process, please reach out to the PayBright team through this contact form.

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How do returns work if I paid using PayBright?

Purchases made using PayBright are subject to Love that Bag etc’s standard return policy. Any returns will be processed by Love that Bag etc, and your PayBright balance will be reduced, cancelled, or refunded accordingly. If Love that Bag etc has provided a refund to you via a gift card, you must still continue repaying your installment plan in full. For information on returns, review Love that Bag etc’s return policy here.

 

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What if I need additional help with my payment plan?

For help with your payment plan or if you haven’t received your confirmation email, please contact PayBright via their website.

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IS THERE A NUMBER I CAN CALL TO GET MORE HELP WITH PAYBRIGHT PAYMENT PLANS?

PayBright recommends you begin by checking over their detailed help section, or that you submit an online request. A help line is also available at 1-877-276-2780.

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I still have questions.

For further information, please refer to PayBright’s FAQ page.

 

BUYING FROM LOVE THAT BAG ETC

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HOW DO I KNOW IF YOUR ITEMS ARE AUTHENTIC?

We take great pride in selling only 100% authentic designer handbags and fashions and stand behind our guarantee that they are authentic.We have a rigorous curation process in place to ensure all the items are high-quality and authentic. Every item that we receive is checked in-house by several members of our expert team. We also work with a third-party authentication service as needed. 

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WHY IS AUTHENTICITY IMPORTANT?

Not only are counterfeits or fakes a violation of a brand’s intellectual property, but also many of the networks creating these fakes rely on illegal forced and child labor. The criminal networks that are closely associated with the production of fake designer goods have also been tied to human, drug, and arms trafficking and the funding of terrorism. Buying or selling fakes is illegal.

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HOW IS THE CONDITION OF AN ITEM DETERMINED?

All items on our website are pre-owned but in very good to pristine. As a re-seller of pre-owned designer goods, we sell as is. It is important for us to ensure that what you see on our website is exactly what you will receive, so we inspect every item to carefully assess its quality. Please note that we do not provide a “warranty” of the workmanship of the brand—that would be covered by the brand manufacturer and you should contact them. We photograph and describe each item as accurately as possible, noting any signs of wear in the description under "Condition" so you to know what to expect. 

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WHAT DO THE DIFFERENT CONDITIONS MEAN?

Pristine (can be new with tags or new without tags): New and unworn, in perfect condition.
Exceptional (can be new with tags or new without tags): Like new – hardly noticeable signs of wear. These items are mostly perfect with minimal visible surface scuffs.
Excellent: Very gently worn – light signs of wear. This could include very small marks or light scuffs/minor snags.
Very Good: Several signs of wear. This could include more noticeable marks or light scratches/small pulls. 

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HOW ACCURATE ARE YOUR PHOTOS & DESCRIPTIONS?

Our team works incredibly hard to photograph & describe all crucial details of each preloved item. We measure, write and photograph everything in-house and pay careful attention to do so with supreme accuracy. We photograph every bag in the same studio setup to control outlying variables and keep color consistency. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color.

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CAN I SEE THE ITEM BEFORE I BUY IT?

Absolutely, if you are in Montreal we love meeting our customers. Just contact us to make an appointment at (438) 384-6983 or email customerservice@lovethatbag.ca.

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CAN I PAY AND PICK UP IN PERSON?

Yes, if you are based in Montreal. Once you have put in your name and payment information online, you will be given the choice to pick up your purchase in Montreal. Just contact us to make arrangements: customerservice@lovethatbag.ca.

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ARE PRICES NEGOTIABLE?

No. The price of an item is pre-approved by our consignors and is not negotiable.

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DO YOU EVER HAVE SALES?

Yes we do, items will be reduced if they have not been sold for some time. Items that have been reduced can be found in our Sale section. Additionally, we do have some specialty sales throughout the year. To make sure you don't miss those, sign up for our newsletter.

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WHAT IF I AM LOOKING FOR A SPECIFIC BAG?

Be the first to know when the bag you're looking for arrives with our customized alert system. Simply enter in your email address and the name and designer of the bag and you'll be notified once it's listed on our website.

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WHAT IS INCLUDED WITH YOUR ITEMS?

As all of our items are sold on consignment, the inclusions vary. Please reference the bottom bullet point on any given listing to determine what comes along with it (i.e a dust cover, box, etc...). If there is no mention of inclusions, then the item will come as is.

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I FORGOT TO APPLY MY DISCOUNT/LOYALTY CODE AT CHECKOUT. CAN THEY BE APPLIED NOW?

Unfortunately, no. We cannot apply these after the fact. You may contact our team directly to cancel your order, and then immediately order again with the forgotten code, or you may save the code / Love it Rewards to apply onto your next order.

 

REFERRALS

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DO YOU OFFER ANY REFERRAL BENEFITS?

Absolutely. Either login or create your account to access your unique referral code. Once logged in, your referral code will be accessible from the floating red heart icon in the bottom left corner of your screen. Copy your link, email it, text or share it on social media! For every person you refer who has not shopped with us in the past, you will receive $20 added to your Love it Rewards balance when they checkout with their first order. Plus, they'll receive $20 off their first order as well!

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MY REFERRED FRIEND DOESN'T WANT TO USE MY LINK, BUT WOULD RATHER USE THE NEWSLETTER SIGNUP CODE FOR $30 OFF THEIR FIRST PURCHASE.

The newsletter code is valid for every customer for one purchase, but is not time-limited. Your referral code will ONLY work on their first purchase. We recommend encouraging your friend to use your code first, and save that newsletter signup code for their next order :)

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DOES MY REFERRED FRIEND HAVE TO SHOP WITH MY CODE IMMEDIATELY?

Nope! Your friend can shop at their convenience, as long they use your code whenever they're ready to purchase their first item with us. Just make sure whenever they're ready to checkout, they click your link and shop from the page that your link brings up first.

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MY REFERRED FRIEND CHECKED OUT WITHOUT USING MY LINK. CAN I GET THE POINTS ANYHOW?

Unfortunately, no. In order to receive these points, your friend absolutely has to go to the website from your link.

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CAN I APPLY A REFERRAL DISCOUNT AND ANOTHER DISCOUNT CODE AT CHECKOUT?

Unfortunately, no. The referral link is a unique offer that will automatically apply at the checkout level for your first ever purchase. It cannot be joined with another discount. If you have a gift card with us; however, that can absolutely applied in tandem.

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I USED THE LINK, BUT THE WEBSITE IS TELLING ME THE DISCOUNT CODE DOESN'T APPLY TO MY ORDER.

If you receive this notification, it means your email address was used at some point in the past to make a purchase on our website, and the referral offer does not apply to you. If you have not shopped with us in the past, and you receive this notification, please contact our team at customerservice@lovethatbag.ca or on live chat Monday-Friday 9:30am - 4:30pm.

 

LOVE IT REWARDS

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DO LOVE IT REWARDS EXPIRE?

No! Your rewards are yours to use whenever you find your next dream item.

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HOW DO I USE MY LOVE IT REWARDS?

24 hours after each purchase, you will receive an email informing you of your new Love it Rewards credits, along with a code for redemption. You may redeem this code at any time at checkout by copying it directly into the gift card field, and tapping apply. The code will also be available to you at any time by logging into your user account and tapping the Love it Rewards button.

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HOW CAN I CHECK MY LOVE IT REWARDS BALANCE?

Simply login to your Love that Bag etc user account and tap the Love it Rewards button. You will see your balance on top along with one unified code you may use to apply your rewards at checkout.

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CAN I APPLY MY DISCOUNT CODES AND MY LOVE IT REWARDS TO THE SAME ORDER?

Yes, on any order, you may apply up to one discount code (excluding the LAYAWAY code), your Love it Rewards balance code, and as many traditional gift card codes as you'd like.

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CAN I USE MY LOVE IT REWARDS ON A PAYBRIGHT PAYMENT PLAN PURCHASE?

Yes, you absolutely can. Simply add your Love it Rewards balance code to the discount bar, tap 'apply', and then proceed to the payment step where you will select PayBright to complete your order.

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WILL I CONTINUE TO RECEIVE 10% OFF MY NEXT ORDER WITHIN 2 MONTHS OF PURCHASE?

Any existing codes you have already received will continue to work until their expiration date. As of January 25th, 2021, these codes will no longer be generated, but you will receive Love it Rewards on every purchase going forward. These do not expire and can be used at any time.

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WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

Canceled or returned items will forgo the Love it Rewards earned on that purchase. You will see your rewards balance adjust when you receive your refund/cancelation notice on your order.

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CAN I KEEP MY ACTUAL GIFT CARD BALANCE SEPARATE FROM MY LOVE IT REWARDS BALANCE?

Yes, by logging into your user account on Love that Bag etc, you will be able to see both your traditional gift card balance, along with your Love it Rewards. These are separate, and can be applied independently, or together at checkout.

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WHY DIDN'T I RECEIVE ALL THE CREDIT FOR MY TOTAL PURCHASE?

The Love it Rewards are applied only to the pre-tax purchase and do not apply to the shipping charge.

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WHY DO MY LOVE IT REWARDS NOT SHOW THE CREDITS FROM MY RECENT PURCHASE?

The rewards are added to your balance 24 hours after your purchase.

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CAN I APPLY ONLY A PORTION OF MY LOVE IT REWARDS TOWARDS MY NEW PURCHASE?

No, unfortunately, when you choose to apply your Love it Rewards at checkout, the entirety of your balance will be applied, up to the value of your purchase. Any remaining balance beyond the purchase price will remain in your account for future use.

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CAN I TRANSFER MY LOVE IT REWARDS TO SOMEONE ELSE?

Yes, by giving your code to a friend, they will be able to apply your Love it Rewards to their purchase. Since this code does not change, we do not recommend you give your code to anyone else, but rather contact us directly if you would like us to transfer a portion of your balance to a friend. Alternatively, you may purchase a gift card with your Love it Rewards and send the gift card to that person.

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DO I RECEIVE NEW LOVE IT REWARDS ON PURCHASES IN WHICH I APPLY MY LOVE IT REWARDS BALANCE?

Yes, absolutely! Love it Rewards act as a form of payment. You will receive Love it Rewards on the order total, less taxes and shipping. If you apply a discount code; however, since that amount will be taken off the total, you will not earn Love it Rewards on those savings.

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CAN I SIMPLY GET CASH FOR MY LOVE IT REWARDS INSTEAD OF USING THEM TOWARDS A PURCHASE?

No. Love it Rewards are not convertible to cash, and can only be redeemed for a purchase.

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I HAVE SEVERAL ACCOUNTS, CAN I COMBINE MY LOVE IT REWARDS?

Not automatically, but we would be happy to assist you. The Love it Rewards can only apply only to one account. Please choose one account you wish to use going forward, and contact our team immediately. We will cancel your rewards on your old account, and transfer them over to your main account. You may contact our team directly either by phone at (438) 384-6983 or toll free 1-855-737-4440, or contact us by email at customerservice@lovethatbag.ca. Please note, we will not be able to transfer your purchase history, only your rewards balance.

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IF I CHANGE MY EMAIL ADDRESS, WILL MY LOVE IT REWARDS BE TRANSFERRED?

This process will not be automatic, but we can absolutely help you with this. If you wish to do so, please create a new user account on Love that Bag etc with your new email address. Once you've done so, please contact our team directly either by phone at (438) 384-6983 or toll free 1-855-737-4440, or contact us by email at customerservice@lovethatbag.ca. Please note, we will not be able to transfer your purchase history, only your rewards balance.

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CAN I HAVE ALL MY PREVIOUS PURCHASES APPLY TO LOVE IT REWARDS?

No. Love it Rewards began as of January 25th, 2021. All prior purchases are not applicable.

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WHO DO I CONTACT IF I HAVE ANY QUESTIONS ABOUT MY LOVE IT REWARDS?

If you have any other questions with regards to your Love it Rewards, you can call us at (438) 384-6983 or toll free 1-855-737-4440, or contact us by email at customerservice@lovethatbag.ca.

 

LOVE IT REWARDS+

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HOW DO I KNOW IF I'M IN THE LOVE IT REWARDS+ CLUB, AND WHICH TIER I'M IN?

Members for year 2021 have already been contacted. In future years, you will receive an email in early January letting you know if you're a part of Love it Rewards+ for that year, and which tier you belong to.

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IS THERE A WAY TO SEE MY SPENDING SO FAR THIS YEAR?

Absolutely. Login/create an account under the email you've purchased under. You will be able to see your past purchases, their value, and when they were purchased. Add up the value for this year. Keep in mind, Love it Rewards+ status will be earned based on shopping subtotal, which excludes taxes and shipping.

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MY CODE EXPIRED, BUT I DIDN'T USE IT. CAN I GET A NEW ONE?

Unfortunately, no. All codes must be used within the 365 day period allotted. In the new year, new codes will go out to those who earned status for that year.

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WHAT IS THE SHOPPING WINDOW TO EARN STATUS TO THE LOVE IT REWARDS+ CLUB?

Status is earned from January 1st through December 31st each year. Customers will be notified in early January of the following year if they're in the Love it Rewards+ club, and which tier they belong to.

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I'VE USED UP MY CODE(S), BUT ALREADY QUALIFY FOR THE NEXT YEAR. CAN I ACCESS MY NEW CODES EARLY?

Unfortunately, no. New codes will not be issued until the new year.

 


RETURNS

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DO YOU ACCEPT RETURNS?

Yes, you may return the item for a full refund (minus the original shipping charges) if you notify us within 48 hours (inclusive of weekends and holidays) from when your package is delivered.You can contact us at customerservice@lovethatbag.ca or call us at (438) 384-6983. All items must be in the same condition as when received and the security tags and/or return stickers must be attached and intact in order to receive the refund. You have 10 days to ensure the returned item to arrives back to us after we’ve been notified of the return.

To prevent unnecessary returns, please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the items. Please remember that our items have been preowned. You are responsible for all shipping charges. Please return the item with a tracking number; this ensures you know we have received it.  Returning the parcel is the buyer's responsibility.

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HOW DO I MAKE A RETURN FROM THE US

Returns from the U.S. must adhere to all of the general return policies stated in the question above, and must begin by contacting our team within 2 days of the product(s)' delivery. Once our team has acknowledged your return request, you must ship it back within 2 days by USPS tracked shipping, and email our team the tracking number once sent out. You MUST identify the package as a return of purchase, or we will not accept the package if duties are charged, and it will be returned to you.

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WHAT IS A SECURITY TAG?

We attach a security tag on all apparel and handbags and apply a return sticker on all shoes / boots that we sell. We will only accept returns if the security tag and/or return stickers remain on the items you wish to return. These tags will not damage the apparel, handbags or shoes. The hang-tag and the sticker are not re-attachable.

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CAN I RETURN MY PURCHASE IN PERSON?

Yes absolutely! You can save yourself the return shipping fee by returning your items to our Montreal head office. In order to do so, please begin by contacting us at customerservice@lovethatbag.ca or calling (438) 384-6983 to schedule an appointment for you to come by for your return.

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WHEN WILL I RECEIVE MY REFUND?

Once we receive the item(s) you wish to return, we will process the refund (minus the original shipping charges). You will receive an email confirming that a refund has been made. Do note that it may take 3 to 5 days before this refund appears on your credit card statement or your PAYPAL balance. We are happy to refund the purchase price for the item but can not refund return shipping charges.

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CAN I CANCEL MY ORDER?

Yes, you can as long as we have not shipped your purchase to you. Contact us right away at customerservice@lovethatbag.ca if you change your mind.

 

SELL WITH LOVE THAT BAG ETC

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HOW DO I SELL MY DESIGNER GOODS?

We make it easy! We’re devoted to bringing our customers the finest pre-owned authenticated designer fashions and accessories and our team works hard to sell your items. Learn how you can earn 50% to 75% of the sale price of your second-hand designer items by selling with us

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WHY SELL WITH LOVE THAT BAG ETC?

We are a well-established online retailer specializing in preowned designer fashions and handbags.  We sell more preowned bags alone than anyone else in Canada. We employ a full time marketing expert and we also have a full time Coordinator of Consignment and Sales. So you are in good hands when you work with us.

We offer several great payment plans which really facilitate selling your items quickly by making the purchasing process simple for the customer. Once the initial deposit has been made, and the return period has lapsed, you will get paid right away, the customer gets the item(s) right away, and we take care of the rest! And finally we have hundreds of buyers who are looking for specific handbags and we contact them as soon as the bag they want comes in, thanks to our custom-made alerts/notification system.

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DO YOU AUTHENTICATE THE ITEMS THAT YOU SELL?

Yes, we authenticate every item we sell, both in-house, and utilizing a third-party service, Entrupy, as needed. When sending your items for resale, we remind you that it is an offence under Canadian law to import, export or trade in counterfeit products. In order to comply with Canadian laws, and to mitigate its risk with respect to the receipt of counterfeit products, we enforce a strict zero-tolerance policy regarding counterfeit products. In the event of a seller submitting counterfeit products for consignment, a $150 CAD per item fee will be charged for the return of any counterfeit products, payable within seven days of being notified, or the item(s) will be destroyed in accordance with the Canadian Copyright Act.

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WHAT PREOWNED DESIGNER ITEMS DO YOU SELL?

Brands in demand are Chanel, Hermes, Louis Vuitton, Givenchy, Celine, Chloe, Valentino, Prada, Gucci, Saint Laurent and many others. Please reference our designers accepted list for a complete view on which designers we sell across which categories.

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WHAT IS CONSIGNMENT OF DESIGNER ITEMS?

Designer consignment is when you send your items to us to be sold and you receive payment once we have completed the sale. We work with you to determine the sale price. Our goal is to sell your items quickly and bring you the best value we can with the exposure, market reach, and product presentation we provide.

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DO YOU ONLY SELL ON CONSIGNMENT?

Yes. All of our items are sold on consignment.

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WHAT IS CONSIGNMENT FEE?

We charge 50 – 25% of the selling price of the bag depending on the cost. The more expensive the item, the lower the consignment fee.

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ARE THERE ANY OTHER FEES OTHER THAN CONSIGNMENT?

All of our services are included in the consignment fee. The only potential extra charge will be in the event of needing to get your items dry cleaned. We recommend; however, that you take this step prior to sending us your items in order to get them live on the website quicker.

Certain premium Hermes handbag styles may require an additional authentication fee. This will be discussed prior to you sending your items our way.

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HOW WILL MY ITEM BE PRICED?

We consider the original retail value, its condition, current fashion trends, what our clients are generally looking for, and comparable sales.

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WHAT IF MY ITEM DOES NOT SELL?

Most of our items do. We require that you allow us at least 6 months to try and sell your handbags, clothing, jewelry, footwear, and other accessories. As all items are unique, factors of size, condition, and color may affect the time period in which your item sells. After the consignment period, we will contact you to discuss reducing the prices or returning your items back to you. We will NEVER reduce the price of your items without your approval.

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HOW DO I SEND MY ITEMS TO YOU?

Please ship your items to us by Canada Post or the courier service of your choice with a signature required to ensure you can track your parcel. Please send us over the tracking number once you have it. The trick is to send your items in the right size box to keep costs down. In Montreal, you can drop off your items at our office.

Additionally, for those consigning 5+ items in either Montreal or Vancouver, we will happily pick them up from you free of charge, either with a courier service, or with a personalized pickup appointment.

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HOW DO I GET PAID?

As of November 2017, we will issue payments via direct deposit using a third-party payment service: Plooto. If you do not wish to receive your funds digitally, please contact customerservice@lovethatbag.ca.

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WHEN DO I GET PAID?

You will be paid three to four weeks after your item has sold and the buyer’s return period has lapsed.

  

KEEP IN TOUCH

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DO YOU HAVE A FACEBOOK PAGE?

Yes we do! And we would love for you to "like" us :) Here's the link: facebook.com/LOVEthatBAG.ca

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DO YOU HAVE AN INSTAGRAM?

Absolutely! Follow us @lovethatbagca #lovethatbag.

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HOW CAN I STAY UPDATED WITH NEW ARRIVALS?

Just subscribe to our newsletter. We promise to send you only beautiful things.

 

PHOTOGRAPHY

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ARE YOUR PRODUCT IMAGE PHOTOS ORIGINAL?

Yes, taken by our photographers Anna Arrobas and Daphne David. No photos have been sourced from the internet.

Many other photos, including banner photos on our website are taken by Montreal photographers Daphne David and Stecie April at various Montreal locations.