Returns & Cancellations

Returning your Purchases

We're confident you're going to love your new items. If for some reason, it's not exactly what you hoped, we'll happily accept it back for a full refund (minus the shipping charges for both your delivery & return) if your return matches the following conditions:

  1. You notify us within 48 hours (inclusive of weekends) of receiving the item
  2. The security tag and/or sticker remains intact & the item is unworn & in the same condition as when it left our store
  3. We receive the item back within 10 days
  4. Returns are the seller's responsibility.

To prevent unnecessary returns, please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the items. Please remember that our items have been preowned. You are responsible for all shipping charges.

If you decide ultimately that a return is best for you, please ship the item(s) back to us with a tracking number; this ensures you know we have received it.

 

Canceling your Order

As long as we have not already shipped your item, you may cancel your order. As soon as you change your mind, contact a member of the Love that Bag etc team immediately.

 

For more information on returns, or any other aspect of your purchase experience, please reference our frequently asked questions, or get in touch with us at customerservice@lovethatbag.ca or call in Monday-Friday 9am-5pm EST 438-384-6983 or 1-855-737-4440 (toll-free).

Condition notes, Size charts, Measuring guide
ABOUT WEAR CONDITION
Our team works incredibly hard to photograph & describe all crucial details of each item. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color. Please be sure to read each description, check the measurements, and take note of all wear prior to purchase.  

Pristine (can be new with tags or new without tags): New and unworn, in perfect condition.

Exceptional (can be new with tags or new without tags): Like new – hardly noticeable signs of wear. These items are mostly perfect with minimal visible surface scuffs.

Excellent: Very gently worn – light signs of wear. This could include very small marks or light scuffs/minor snags.

Very Good: Several signs of wear. This could include more noticeable marks or light scratches/small pulls.

 

SIZING CHARTS

MEASURING GUIDE