Customer Experience & Office Coordinator

About us:

Love that Bag etc is Canada’s largest reseller of preloved designer handbags, fashions, and accessories. Beyond our careful curation process of top quality pieces, what sets us apart is that we are truly a customer service oriented company. We remain committed to always offering the best experiences, for both our buyers and our sellers, as we prove that secondhand doesn't need to compromise on luxury service.

Our brand is playful, creative, and light-hearted, with a mission to make designer fashion attainable, and proudly play our role in the circular economy. Our small, close-knit team embodies the same practices we put forth for our customers and into our brand. We’re looking to bring someone on to join in the fun as much as they can deliver in the productivity. Located in the heart of St-Henri, our office building is right on the Lachine canal (with a lovely outdoor terrace for summer time!) and is within walking distance of the Atwater market, the St Henri Metro, and a host of restaurants/coffee shops/gyms & more. We offer a casual work environment, flexible hours, free coffee and a competitive salary.

About you:

As we continue to expand and develop our operations, we’re looking for a full-time Customer Experience & Office Coordinator to join our team. This dynamic entry-level role will provide room to grow, learn, and adapt to your interests. Catered to a fashion-loving self-starter, the scope of this role will favor candidates who are personable, organized, and detail-oriented. Working closely with all team members, the ideal candidate is both collaborative and comfortable taking initiative.

About this position:

A full-time, in-office position with flexible hours, this role is about keeping the operations running smoothly in the office and within the Love that Bag etc community. The day to day may vary depending on the marketing activities, and the sales and consignment levels; however, the core of the job will always be focused on customers and product flow. While working to task, this position is not one that sits too tight on deadlines, but does require a certain timeliness. 

What sets this role apart, is its ability to adapt based on the candidate. Catering to your unique pockets of interest, the role can expand to include merchandising, styling, copy-writing, photoshoot planning, product pricing research, and more! 

Responsibilities include, but are not limited to:

• Customer experience - inclusive of answering incoming calls, emails, and rotating turns on the live chat in assisting client/supplier inquiries
• Managing our internal Layaway Payment Plan - setting up the payment scheduling, sending invoices, processing transactions
• Receiving customers for in-office shopping/consignment appointments
• Product shipping, receiving, and returns
• Quality control on merchandise coming into office 
• Inventory management - organizing stock room, tagging products, data entry, photoshoot organization
• Managing our internal shopping alerts system
• Photography organization - loading product photography and lifestyle photography to listings

Desired skills:

• Post-secondary education preferred, but not required 
• Customer, sales, administrative, and/or shipping experience a big plus!
• Luxury fashion knowledge and interest – designers and brands, current trends
• Excellent verbal and written communication skills in both English and French (must be bilingual)
• Organized, detail and task oriented, and solutions-based thinking
• Team player with a collaborative spirit
• Resourceful, confident & comfortable taking initiative
• Experience with Excel/Google Sheets, G-suite, and comfort with learning new software - you will be learning our backend system
• Comfortable with numbers - while not a mathematical role, you will be managing minor spreadsheets & transactions
• Personable & friendly

If interested, please send resume and cover letter to emily@lovethatbag.ca with the subject 'Customer Experience & Office Coordinator'.

Please note, we're looking to fill this role quickly. Please state your availability within your application.