PRIVACY POLICY

Love that Bag etc owned by La Boutique Own The Couture Inc., values its customers and respects their privacy. This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. Love that Bag etc will not collect, use or disclose your personal information other than in compliance with this Policy. By using the www.lovethatbagetc.com website, you agree to the terms and conditions of Love that Bag’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the www.lovethatbagetc.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.lovethatbagetc.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

What kind of information does Love that Bag etc collect?

We collect personal information for limited purposes. We may collect personal information from you when you save or otherwise provide your personal information to us, such as by subscribing to our email newsletter, setting up a user account and password, logging in as a registered user of www.lovethatbagetc.com, searching for a product, making an order for a product, participating in our layaway plan, providing information in your account (and you might have more than one, if you've used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. Love that Bag etc’s website is directed for use by adults. Love that Bag etc does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Love that Bag etc’s website or provide Love that Bag etc with any personal information.

We collect the Internet Protocol address of all visitors to our Website as well as related information such as the Internet browser and computer operating system you are using, time spent visiting the Website, usage patterns within the Website, and the domain name of the website from which you linked to our site. We collect this information to help us understand and improve your experience on our Website.

For what purposes does Love that Bag etc collect my information?

Love that Bag etc may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

Does Love that Bag etc share my information with third parties?

If you visit or purchase products on the www.lovethatbagetc.com website, participate in a contest, survey, promotion or special offer we may provide you with promotional materials and additional information about our products, services, contests, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy. We do not sell or rent your personal information to non-affiliated third parties except as permitted by law. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. We may transfer personal information to non-affiliated third parties for processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Love that Bag etc. The Love that Bag etc website may contain links to websites operated by third parties. 

This may include disclosures to third party vendors and other service providers we use in connection with the services they provide to us, including to support us in areas such as IT platform management or support services, infrastructure and application services, payment services, shipping, marketing, data analytics. Our third party vendors, service providers and partners include, without being limited to: Zendesk, Affirm, Paypal, Shopify, Riskified, Google, Privy, iWish, Rise, Jotform, Ordercup, Heroku.

In order for them to perform these services, we may have to share your personal information with them. These service providers may then use your personal information for the following purposes on our behalf:

• to complete your order or enable product or payment offers;
• to support our rewards program; 
• to assist with consignment submissions;
• to provide you with customer service or otherwise communicate with you;
• to analyze and improve the products and services we provide (e.g., business-related data analysis and customer surveys);
• to assist with advertising and other promotional activity about or products and services; and
• to protect you, us and our digital platforms from fraud, theft, and other security risks.

We will provide these service providers with only the information necessary for them to provide the services to Love that Bag etc. We prohibit service providers from using or disclosing personal information for purposes other than to facilitate and carry out those services. We will strive to protect personal information shared with them by requiring that they adhere to applicable privacy laws, confidentiality and security procedures and protections that are, at a minimum, equivalent to those employed by Love that Bag etc..

The collection, use, and disclosure of information contemplated in this Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. By way of example, this may happen if one of our service providers is located in a country outside your home country. In these cases, we will take steps to ensure that your privacy rights continue to be protected.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your online experience, please let us know by calling us at 1-855-737-4440 or writing us at Love that Bag etc, Customer Service, 367 - 4020 rue St-Ambroise, Montreal, Quebec, Canada, H4C 2C7. Please be sure to include your full name and the email address you used when you signed up for our email newsletter. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from Love that Bag etc. You may also unsubscribe from Love that Bag etc email services by using the unsubscribe link situated at the bottom of any promotional message you receive from Love that Bag etc.

What are cookies and how does Love that Bag etc use cookies on its site?

We may use “cookies” to track your preferences and activities on the www.lovethatbagetc.com website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website's functions will not be available, and the user will lose some of the benefits of the site.

How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Love that Bag’s privacy practices?

Love that Bag etc will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions, or to make any complaint in relation to this Policy and Love that Bag etc’s privacy practices, please contact our privacy officer by writing to:

Privacy Officer
Love that Bag etc
367 - 4020 rue St-Ambroise

Montreal, Quebec
H4C 2C7
Canada

If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

How is personal information secured?

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Love that Bag etc employee, mandatory or agent must abide by this Policy.

Last update: November 13, 2023.